The (Kitchen) Magic is in the Process

For customers looking to embark on a kitchen remodel, this can be exciting… but also extremely daunting. This is why Kitchen Magic has refined the process to ensure that every step is seamless, personalized, and as stress-free as possible. Our approach sets us apart from competitors, both small, local companies as well as the big box stores. We take pride in providing our customers with a dedicated, skilled team and a straightforward journey toward their dream kitchen. Here’s how we do it. 

 

Step 1: A personalized pre-consultation with our Contact Center 

The journey begins with a simple conversation with one of our friendly in-house representatives from the contact center. Unlike many other companies who rely on automated systems, Kitchen Magic believes in the power of a human connection. We are real people here to understand a customer’s vision, answer their questions, and gather all the essential information for each unique project. 

Benefits:  

• Human interactions mean NO automated systems 
• Detailed gathering of information gives us all the necessary details upfront so we can start the project off on the right foot. 
• Immediately addressing concerns and questions in real time 

Step 2: Scheduling a FREE in-home design consultation 

Following that initial conversation, we schedule our customers complimentary design consultation. This has been a cornerstone of our process, allowing us to bring our expertise directly to the customer’s home. One of our experienced designers will visit to discuss ideas and present designs that are specifically tailored to the customer’s space, style, and functionality needs. 

Benefits: 

• Convenience. We go to the customer. This saves time and effort. An added benefit to this system is that the customer will get to see product samples under their existing lighting. Occasionally, a showroom consultation means the customer sees the product differently once it arrives in their home due to variations in lighting. 
• Personalized design creates a bespoke plan for the unique space and customer preferences. 

Step 3: The Measure 

Once the customer decides to move forward with the remodel, we schedule a detailed measure of the space. This step is CRUCIAL, as it ensures accuracy in the planning and execution of the project. The measurements vary depending on the scope of the project and what it involves. At Kitchen Magic, we manufacture our own cabinetry, meaning the measurements taken will truly contribute to a fully customized finish product. 

Benefits: 

• Precision. Accurate measurements ensure that custom cabinetry fits perfectly and functions smoothly. 
• Foundation for quality. Precise measurements lay the groundwork for smooth execution and high-quality installation. 

Step 4: Magic in Manufacturing 

Once the measurements are taken and the design is finalized, our shop team begins the manufacturing process. Each cabinet is built in our state-of-the-art facility right in Nazareth, PA. We combine traditional, reliable craftsmanship with modern technology to create the most beautiful and functional cabinetry for each space.

Benefits: 

• High-quality materials 
• Precision craftsmanship 
• Customization 
• Quality Control

 

Step 5: Scheduling the installation 

After all measurements are taken based on service selection, we move toward the installation phase. The timeline varies depending on the services selected by the customer. Whether installing all new cabinets, refacing existing ones, adding countertops, updating backsplash, or replacing flooring, our team will handle the job with expertise to ensure the timeliest execution we can.

Benefits: 

• Clear timelines. Our team provides specific timelines dependent on each unique project to ensure transparency and set accurate expectations. 
• Expert craftmanship. Our installers are highly trained professionals who take pride in their work. 
• Minimized disruption. We strive to complete our installations efficiently, minimizing the disruption to a customer’s daily life. 

 

Step 5: Post-Installation Support 

Once installation is complete, our commitment to our customers doesn’t end. Kitchen Magic offers reliable warranty programs to provide peace of mind that each investment is protected for years to come. Should any issues arise, our team continues to be just as dedicated, addressing them promptly. 

Benefits: 

• Peace of mind. Our warranties ensure that our customers’ kitchens remain in tip-top shape long after the job is complete. 
• Ongoing support. Our team is always available to assist past customers. 
• Customer assurance. Our warranties reflect our confidence in the quality and durability of our products and installations. 

BIG Bonus: A Dedicated Project Coordinator

You might be wondering at this point how we run each project so smoothly. We couldn’t do what we do without the help of our Project Coordination team. This person serves as a liaison and advocate for each customer and their project, ensuring that they remain informed, comfortable, and satisfied at each stage in the process. This simplifies communication and provides the reliability of consistent support. They understand the specifics of each project and can address a customer’s unique needs. They also help in navigating any challenges that arise.  

 

So, why does Kitchen Magic stand out? 

When comparing our process to other organizations in our field of work, we consider a few key advantages. Let’s recap: 

• Kitchen Magic boasts more than 45 years of experience in reimaging customer kitchens. We have proudly transformed over 60,000 life spaces. 
• We take pride in human interaction, from the initial conversation to project completion, customers interact with only real people. 
• We are a proud manufacturer of our own cabinetry, providing customers with truly custom kitchens that make the most sense for their life and their space.  
• We are there for our customers long-term, offering a lasting peace of mind to reflect our commitment to the quality of our work. 

By choosing Kitchen Magic, customers aren’t just remodeling their kitchen; they are embarking on a journey with a trusted partner dedicated to making their dream kitchen a reality. Our process has been refined for over 4 decades to be thorough, transparent, and customer-centric, keeping in mind that this is one of the biggest investments a person might make in their lifetime. Looking to get in touch with us? Call us at (866) 525-0012 to schedule your free, in-home design consultation. Let’s get started!

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